# Plan, payment and limit

> The free month, the plans, paying by card or in crypto, what counts as an AI conversation and what happens when the limit is reached.

You pay for AI conversations: conversations where a source confirms the bot’s answer. Operators, sites, mirrors and brands do not change the plan. The plan, what is left of the limit and the payments are in «Team and plan» › «Plan and limit». Every member sees what the company has and how much of the limit is used; only owners see the plans and payments and pay.

## The free month
A new company works free for 30 days. In that time it has:

- 250 AI conversations for the whole month (not per calendar month);
- up to 3 projects;
- up to 300 indexed pages across all projects.

You can pay for a plan during the free month too: the free days left are kept, and the paid period starts after them. When the free month ends unpaid, the AI stops answering and every conversation goes to operators. Nothing is deleted.

## Plans
| Plan | Price | AI conversations a month | Operators |
|---|---|---|---|
| Start | $49 a month | 1,000 | up to 10 |
| Business | $149 a month | 5,000 | no limit |
| Enterprise | by agreement | 20,000 | no limit |

On Start, operators means everyone in the company: members and open invites together. The 11th invite is refused; revoke an invite or move to Business. The free month has no such limit.

A year costs 10 months: two months free. Enterprise (roles and reports per brand, SLA) is set up after a call: write to us.

## Payment
You pay by card or in crypto. In «Plan and limit», pick a plan and a term (a month or a year), then the payment method.

### By card
Visa, Mastercard and more, through Polar. Press «Go to payment» and pay on Polar's page. The plan turns on once the card is charged.

A card subscription renews by itself at the end of each period. A company has one renewing subscription: a period paid any other way stops the card's renewal.

To stop it, press «Stop renewal» beside the dates in «Plan and limit». The plan works until the paid period ends and the card is not charged again; after that the AI stops answering and every conversation goes to operators, with nothing deleted. Until that date, «Resume renewal» takes it back.

### In crypto
USDT, BTC, ETH, TON and more, through NowPayments.

1. Press «Pay» and pick a coin. USDT on TRON costs the least to send.
2. The page shows the amount, the network and the address. Send exactly that amount on that network. An exchange keeps its withdrawal fee from the transfer: add it on top. On another network the money is lost.
3. You can close the page: the plan turns on when the transfer arrives and is confirmed, usually in a few minutes.

If less arrived, the page says how much to add to the same address. Up to $1 short is forgiven. With no transfer, the invoice expires; a new one costs the same. Sent after it expired? Write to us with the order number.

Crypto is never charged by itself, so a period paid in crypto does not renew on its own. 3 days before the paid period ends and on its last day, owners get a letter and a message in the company's Telegram group. You can renew any time ahead: the new period starts where the current one ends.

### Changing the plan
- **A higher plan** starts at once. The paid days not used are credited against its price.
- **A lower plan** starts when the paid period ends.

## What counts as an AI conversation
| | |
|---|---|
| Counted | The bot's first answer in a conversation that kept a link to a source |
| Counted again | When the bot answers 24 hours after the last counted answer, and for every further 10 answers in one conversation |
| Not counted | Silence, an honest refusal («the rules do not say»), a conversation handed to a person at once, «Operators only» mode, a file on its own |

The month is counted by the UTC calendar.

## When the limit is reached
At 80% of the limit and when it is reached, owners are told in the company's Telegram group, and the app shows a strip above the page. Once the limit is reached, the bot hands every new conversation to operators until the next month starts. Nothing is charged past the limit: the bill never grows without your decision.

To have the AI answer again sooner, buy more AI conversations for this month or move to a higher plan: either starts at once.

### More AI conversations
On a paid plan, an owner can add AI conversations to this month: «Plan and limit», «Buy more». A pack of 1,000 costs $10; one order holds up to 20 packs. They count on top of the plan from the moment the payment arrives until the calendar month ends; what is unused does not carry over.

Pay by card or in crypto, as for a plan. A crypto payment is never under $15, the smallest one the provider takes: one pack in crypto costs $15 and brings 1,500 conversations. Nothing is bought by itself: only when an owner presses «Buy more».

## If the bot stopped answering
Open «Plan and limit». The reason is usually there:

- the month's limit is reached: every conversation goes to operators until the date under «Starts again on»;
- the free month or the paid period ended: the AI is back as soon as the payment arrives.

If all is fine there, open the project's «Handoff to people» section: with «Operators only» picked in «Who answers first», the bot never answers ([Handoff to people](https://tolkly.io/docs/en/handoff.md)).