Articles
What an AI support chat changes for support and its bill, why bots make answers up, and how Tolkly compares with Intercom Fin, with dated prices and sources.
Comparisons
On AI support chats
- How AI support chats read your site: Intercom, Zendesk, Chatwoot, Crisp and TolklyWhich AI chats read a site by sitemap and links, how often they read it again, what they do with menus, robots.txt and JavaScript, and what to check before launch.
- How an AI support chat affects conversion and the load on operatorsWhat research says about response time, questions after hours and the share of conversations AI closes, and how to measure it on your own site.
- How to answer website chats from TelegramHow operators answer site visitors from the company's Telegram group in Tolkly: a topic per conversation, shifts, files, and why it beats a separate app.
- What an AI support chat costs and how a hard cap on the bill worksWhy paying per seat and per AI outcome grows the bill, how Tolkly's hard cap works, and a worked example for 3,000 conversations a month.
- Why support bots make up prices and deadlines, and how to prevent itReal cases of support chatbots inventing rules, why it happens, and how a quoted answer, a check in code and an honest refusal prevent it.