Tolkly: Questions
What is Tolkly?
Tolkly is an AI support chat for websites and online businesses. The AI answers visitors from the site’s own pages and rules and cites the clause behind every answer; what it cannot confirm goes to your operators in the Tolkly inbox or in Telegram. Plans start at $49 a month, and the first month is free.
How much does it cost to try?
Tolkly’s first month is free: the widget on your domains, the inbox and the operator in Telegram from day one, with up to 250 AI conversations, 3 sites and 300 pages. You sign up and connect the widget yourself in a few minutes, with no card; the month counts from sign-up.
What do I pay after the free month?
Tolkly’s price counts AI conversations per account, not operators or domains. Start, up to 10 operators and 1,000 AI conversations, is $49 a month; Business, operators without limit and 5,000 AI conversations, $149. A year is paid as ten months. Prices are in US dollars.
What happens when the AI conversations run out?
When the limit is reached, Tolkly’s bot hands conversations to your operators and charges nothing on top. More conversations are bought only if you choose to.
How is Tolkly different from Jivo and Intercom?
Jivo charges for each operator, $14.13 a month on “Professional” paid for two years, and sells its AI operator separately, $116.22 a month paid yearly for 2,000 conversations. Intercom charges $29 a seat on Essential paid yearly and $0.99 for each Fin outcome. Tolkly’s Start is $49 a month for up to 10 operators with 1,000 AI conversations included, and at the limit it hands conversations to operators instead of charging more. Prices from the vendors’ pages on 28 October 2026.
What counts as an AI conversation?
Tolkly counts a conversation once, when the bot gives its first answer that passed the source check. Not counted: an honest refusal, a conversation the bot handed to people without answering (a request for a person, a topic you gave to operators, operators-only mode) and anything after the limit. A conversation reopened much later, or a very long one, counts as a new one.
Can the bot invent a price or a deadline?
No. Every statement of Tolkly’s bot is checked by code against a verbatim quote from the clause it cites. A sentence that is not confirmed is not shown, and if nothing is confirmed, the bot refuses honestly and offers to bring in an operator.
When does a person take over?
Tolkly hands the conversation to an operator at once when the visitor asks for a person or writes about a topic you gave to operators. A question about their own order goes to an operator with the order number from the message, after the bot answers what your rules cover.
Where do operators answer?
In the Tolkly app or in Telegram. The app’s inbox has the list of conversations, the open conversation with the answer of the AI and the order number, the buttons to take it and give it back to the AI. In Telegram every conversation is a topic in your support group, and a reply there goes to the visitor.
Does it work on mirrors and several domains?
Yes. Tolkly has no limit on domains and mirrors on any plan, and the widget works on any of your domains without a list. A company holds up to 20 sites or brands, each with its own knowledge and widget.
Does the visitor know an AI answers?
Yes: every Tolkly conversation starts with a mark that an AI assistant answers.
How do I add Tolkly to my site?
Add two lines to the layout every page shares, in place of your current chat’s script: a script and the <tolkly-chat> tag. The docs show where they go in Next.js, Nuxt, React, Vue, Angular, WordPress, Tilda and Bitrix. Colours and font are read from your site and the answers from its pages, so there is little to set up.
Which languages does Tolkly answer in?
Tolkly’s bot answers in the language of the question and quotes your pages word for word in their own language. The chat’s buttons and labels come in 15 languages, among them English, Russian, Ukrainian, Kazakh, Uzbek, Armenian, Turkish, German, Spanish, French and Portuguese; on a page in another language they follow your site’s primary language.