The agreement
These Terms of Service (the "Terms") are a contract between the company you represent ("you") and Evgenii Zakharov (Անհատ ձեռնարկատեր Եվգենի Զախարով Սերգեյի), an individual entrepreneur registered in the Republic of Armenia under state registration number 286.1480564 of 23 September 2025, taxpayer identification number 40325938, at 97 Buzand St., apt. 17, Kentron district, Yerevan 0002, Republic of Armenia ("we", "us"). We operate Tolkly at tolkly.io, app.tolkly.io and api.tolkly.io (the "Service"). Write to us at support@tolkly.io.
You accept the Terms, together with the Privacy Policy, when you create a company in Tolkly and tick the box that names them. You confirm that you may bind the company and that you are at least 18. If you do not agree, do not use the Service.
The Service
Tolkly is a support chat for your sites. An AI answers your visitors from the knowledge you give it (your site's pages, your operators' approved answers) and cites the source of each answer; what it cannot answer goes to your operators in the app's inbox and in Telegram. You create a company, add your sites, invite your team and install the widget.
The AI's answers are generated by third-party models and checked by our code against the sources, but they can still be incomplete or wrong, and the AI refuses when its sources do not answer. Keep your knowledge accurate and check answers that matter: you, not we, are responsible to your visitors for what your chat says on your behalf.
The free month and plans
A company made at sign-up gets a free trial of 30 days, with up to 250 AI conversations, 3 sites and 300 indexed pages. No payment details are asked for. When the trial ends, the AI stops answering and your operators get every conversation; your projects, knowledge, conversations and team stay.
Paid plans are billed per company with a hard cap on AI conversations: when the cap is reached, the chat hands conversations to your operators and nothing is charged on top. Payments are made in the app, in crypto through NowPayments or by card through Polar Software, Inc. as merchant of record, whose buyer terms apply to card purchases; the Terms of Sale and the Refund Policy say the rest.
Your content
Your knowledge, settings, conversations and files are yours. You give us a licence to store, process and show them only to run the Service for you: to index your pages, to answer your visitors, to show conversations to your team and to keep the Service safe. We do not sell your content and do not use it to train models.
You confirm that you may let us read the sites and sources you add, including pages closed by robots.txt when you tell us the site is yours.
Your visitors
Your visitors' messages, contacts and files are processed on your behalf. You are responsible for having a lawful basis for that processing and for telling your visitors about it in your own privacy notice, including that an AI answers first; the widget marks every AI answer as such. Do not ask visitors for card numbers, passwords or other data the chat does not need.
Acceptable use
Do not use the Service:
- for anything unlawful where you or your visitors are, or to offer products or services that are unlawful there;
- to send spam or unsolicited messages, or to impersonate others;
- to probe, overload or work around the Service's limits, security or the proof of work it asks for;
- to copy, resell or reverse engineer the Service, or to build a competing product from it;
- if you are barred from receiving it under the laws that apply to you or to us, including sanctions.
We may suspend a company that breaks these rules or puts the Service or others at risk, and tell its owners why, unless the law forbids it.
Availability
We work to keep the Service available but provide it as it is, without a promise of uninterrupted operation. We may change features and limits; a change that takes away something you pay for comes with notice to your owners.
Liability
To the extent the law allows, we are not liable for indirect or consequential losses, lost profits or lost data, and our total liability for any claim is limited to what the company paid us in the 12 months before it, or 100 US dollars if it paid nothing.
Changes to these Terms
We publish each new version here with its date. A material change is sent to your owners by email at least 14 days before it applies; continuing to use the Service after that date accepts it.
Law and disputes
The law of the Republic of Armenia governs these Terms. Disputes go to the courts of Yerevan, unless a law that protects you says otherwise. The Service is for businesses: consumer protection rules for individuals do not apply to it.