The rule
Tolkly is sold by Evgenii Zakharov, an individual entrepreneur registered in the Republic of Armenia under state registration number 286.1480564, taxpayer identification number 40325938 ("we").
Payments for plans are not refunded, in full or in part, including when a subscription is cancelled during its period or its limit of AI conversations is not used. A company tries Tolkly for free for a month before its first payment (Terms of Sale), and no plan is ever charged without an owner choosing it.
When we refund
- A charge made by mistake: a double charge, a charge after the subscription was cancelled, or a charge for a plan no owner chose. Refunded in full.
- We stop providing the Service, or circumstances beyond our control stop it for more than 30 days (Terms of Sale): the unused part of the paid period is refunded.
- The Service was unavailable through our fault: we extend the period by the time lost or refund that part of the payment (Terms of Sale).
Rights that mandatory law gives you apply in addition to this policy.
Cancelling instead
You can cancel a card subscription at any time in the app («Plan and limit», «Stop renewal»), in the Polar customer portal linked from the order confirmation email, or by writing to support@tolkly.io. A plan paid in crypto has nothing to cancel: it ends with its period unless the next one is paid. Cancellation takes effect at the end of the current billing period: the plan stays until then, and nothing more is charged. Your projects, knowledge and conversations stay after it ends.
How to ask for a refund
Write to support@tolkly.io from the address of an owner of the company, with the order number and what happened: for a card payment, the number from Polar's order confirmation; for a crypto payment, the one under «Plan and limit» in the app. We reply within 10 business days. An approved card refund is made by Polar to the payment method used; banks usually credit it within 5 to 10 business days. An approved crypto refund is made by us in crypto, to an address you give.
Payment disputes
Please write to us before opening a dispute or chargeback with your bank: most problems are solved faster that way. A refund is not made for a payment already under a dispute, and a company whose payment is disputed may have its plan suspended until the dispute is resolved.